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Fault testing with a line box socket:

There are a few simple checks you can make to test if you've got a problem with your telephone extensions. Please find here a step-by-step guide to checking for faults. Alternatively, take a look at our video on you tube www.youtube.com/telephonesockets

Testing your line box socket:

1. Remove the 2 small screws on the faceplate (see Figure A).
2. Carefully take out the bottom half of the socket.
3. On the right hand side you should now be able to see the test socket.
4. Plug a corded phone you know works properly into the test socket (see Fig B)

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5. If the phone works normally then your internal wiring or equipment is faulty.
Call Telephonesockets.co.uk on 07946115030.

If you think there's a problem with your internal wiring or equipment:

·  Try to find out where the fault is located by checking each piece of equipment in your    property by plugging it into the test socket.
·  If each piece of equipment works when plugged into the test socket, reattach the face plate    and try a corded phone in each extension in the property.
·  If you find a faulty extension, you can contact Telephonesockets.co.uk on 07946115030 to    repair the problem

If your phone didn't work when plugged into the test socket:

·  Double check the problem is your line by plugging another corded phone into the test socket. ·  If you're still having problems you can report your fault with your service provider safe in the    knowledge that they cant charge you.